Refund policy

RETURN & REFUND POLICY
Returns & Refunds
At USNOVA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
Item must be unused and in its original condition.
Original packaging must be included.
Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
Digital products
Gift cards
Personal care items that have been opened
Products marked as Final Sale
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue.
We'll replace the item or issue a refund at no additional cost.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days.
Return Shipping
If the return is due to our error, return shipping is free.
For other returns, the customer may be responsible for return shipping costs.